FAQ on Rail Tour Packages Online Booking

Last Updated on March 14, 2022

FAQ on Rail Tour Packages Online Booking

1. Rail Tour Packages:
Rail Tour Packages (RTP) are unique feature of IRCTC designed Tour packages which include confirm rail ticket, road transport with pick up & drop from railway station, Hotel stay, Meals and accidental insurance.

2. Why with IRCTC?
IRCTC is a single window for providing tour packages with confirmed Rail tickets with all facilities for various destinations.

3. Inclusion :

• Confirmed Rail tickets in the mentioned class of travel
• All meals (as per itinerary)
• Transfer
• Sightseeing ( as per Itinerary)
• Hotel accommodation ( depends upon type of package)
• Accidental Insurance

4. Exclusions

• Any kind of airfare.
• Any portage at hotels, tips, insurance, mineral water, telephone charges, laundry and all items of personal nature.
• Any Still / Video Camera fees, entrance fees for monuments and any activities suggested in the itinerary are chargeable direct.
• Any additional meals/en route meals, sightseeing and activities other than those mentioned in the itinerary.
• Any service not specified in inclusions.

5. How to book Rail Tour Packages?
Booking can be done through online from our website www.irctctourism.com and offline from our offices.

6. Minimum duration for booking of Rail tour Packages.
Anyone can book Rail tour packages before four days of their journey date (according to availability) i.e. if your travel is 15th Dec then client can able to book their Rail Tour packages by 12th Dec according to the availability.

7. Is the voucher my ticket for Rail travel also?
No the voucher is not a confirm ticket for Rail travel. The respective Zone will contact you for your travel before two days of your journey and he will tell all important information regarding your journey. He will meet and handover your travel kit on the same day of your journey. You can also contact the marketing coordinator whose number is given in the Voucher for any further clarifications regarding the package.

8. How do I avail the LTC (Leave Travel Concession) benefit?
A certificate will be issued by the IRCTC Ltd. that the journey has actually been performed by the government servant and his family members for whom he is claiming the Leave travel Concession. IRCTC Ltd. will indicate separately the rail fare & bus component in the certificate. Please contact the IRCTC’s where you have taken the packages for the issuance of LTC certificate after completion of the journey.

9. Payment options
Customer can make online payment through credit card and debit card, online banking etc. Customer can also book by paying cash at IRCTC offices.

10. How to postpone/prepone journey?
You cannot postpone or prepone a journey through online. You have to cancel the package and rebook for changing dates.

11. Can we avail only train ticket?
No. The facility provided by Railways to IRCTC for blocking the berth is only for promoting tourism and hence IRCTC cannot sell only train tickets.

12. Can we change the duration of packages?
No, the package is set for the duration as per the onward and return train journey. Hence the duration of package cannot be changed.

13. Can we upgrade the class of train ticket?
No. The co-ordination at the destination station is based on the berth numbers of the tourists. Hence berths cannot be changed during the journey.

14. What is the quality of hotel offered in RTP?
The level of luxury of hotels depends on the category of packages you have availed. However IRCTC has taken maximum care to ensure that you will have a pleasant stay irrespective of the category of package you availed.

15. Why it is costlier than others?
IRCTC packages are very competitively priced. You really cannot compare our package with others since IRCTC is the only agency in India offering a complete package with prior blocked to and fro train tickets.

16. Is concession are available for senior citizens and children?
No. Railway does not offer concession for the blocked berths for running Rail Tour packages.

17. Can we upgrade or change hotel?
The payment to hotels is mostly paid in advance. If you decide to change or upgrade hotel, it will be purely on your expenses. Moreover, changing of hotel by one group will affect the logistics arranged by IRCTC for the entire group. Hence changing of hotel is not recommended.

18. Can we extend or change the tour duration?
We cannot change the duration of the tour package. It will be same or fix which is mentioned in the itinerary.

19. While booking, the amount was debited but ticket not booked. What should I do?
If for some reason, you could not see the ticket confirmation page, please check your “Booked Tickets” list, wherein the details of all the transactions with their status would be available. On an unsuccessful transaction, the amount debited would be credited back to you with 5 to 7 days in full without levying any charges.

20. Is partial cancellation can be done?
Yes. You can cancel one or more members of the group

21. Is refund will done in case of natural calamities?
In case of any unforeseen circumstances, IRCTC will try its level best to continue the tour with altered itinerary. The refund in such cases will be totally depending on the actual scenario and also the services already availed by the customer.

22. Cancellation Policy:
Cancellation Policy: For cancellation of your ticket, please log in to your account, select the Tour Confirmation Number of the ticket you wish to cancel and cancel your ticket from your booked history on line. Cancellation of your Ticket is possible only on the website www.irctctourism.com, and is not possible on PRS Counters. If the user wishes to cancel his ticket, cancellation rules for Land (Holiday) and Rail Tour Packages as under:

Less than 4 days 100 % of the package cost

23. How can I get in touch with IRCTC?
You can reach us at tourism@irctc.com. You can also call us toll free 1800110139. For more information visit our website: www.irctctourism.com.

24. How can I cancel the tour package I have booked?
For tour packages booked online, customer must login in the portal and select “my account” and check the product icon. The customer must then select the particular TID to be cancelled and press the cancel tab.

For tour packages booked from IRCTC counter, customer must approach the respective IRCTC office/Counter where he booked the tour package. The counter staff will help him in cancelling the tour package.

In case of any issue in cancellation, the customer can mail their problem to tourism@irctc.com.

25. I don’t have user id. I booked as guest user. How do i Cancel or partial cancellation of the package?
For bookings done using guest login, the customer must use the same email id and mobile number which was used at the time of booking. He must login using the guest login and click on “my account” and check the product icon. The customer must then select the particular TID and passenger to be cancelled and press the cancel tab.

26. Can I select boarding point while booking a package? I have already booked a package. Now I want to change my boarding point. How can i do that?
All RTP packages can only be booked as per the Boarding points displayed in the drop down list. However in case of change in preference of Boarding point, the customer must press the “contact us” tab in the respective product and speak to the concerned IRCTC staff.

27. How do I get my train ticket for the journey?
Online Tickets will be generated and issued 4 days prior to the departure. The user can take a print of the train ticket for the onward and return journey by accessing “my account” in the portal page.

28. Do I need to carry any other document while travelling?
It is mandatory for all passengers to carry photo id card during the package tour. The valid Photo ID Card are Aadhaar, Voter id card, Passport, Driving Licence, PAN Card, Credit Cards with Photo, Cards issued by Central/State Government and Student ID cards with photo issued by School/College for their students.

29. I booked the package. But I want to visit one more place which is not included in the itinerary. Can I do that?
No. The packages are sold on seat in coach/car basis and hence all the guests have to follow the same itinerary.

30. We are a group who have booked the entire seats. Can we change the itinerary as per our choice?
The package price is as for the itinerary published. In case you wish to change the itinerary, it will be at your own expense and risk. IRCTC will not be responsible for any delay or loss of time or missing the return train. If you wish to change the itinerary as per your choice, you have to provide written intimation to IRCTC to this effect.

31. I wish to break my tour now due to some urgent needs. How can I get the refund for the unutilised part of my tour?
All the arrangements for the tour including transportation, hotels etc are pre-paid by IRCTC already. Hence you will not be eligible for any refund.

32. I have booked 3 seats in your tour. However I wish to travel separately and not with others. Can I do that?
Yes. You may please contact our office concerned whose number is available in the package details. You will be required to make difference of payment for arranging exclusive travel.

33. I am unable to cancel the package as your website is not working. If I don’t cancel it now, I will incur more cancellation charges as per your policy. What shall I do?
Where the website is not working, for all cancellations, a mail/request must be sent to tourism@irctc.com. The time and date of the cancellation mail/request will be the basis for computing cancellation charges.

34. One of my group member is not able to come. Can I replace him with another member?
Yes, can be done. However the request must be send the request to tourism@irctc.com from the registered email id, 05 days prior to date of departure.

35. We are four members. And we are ready to adjust in one room. Can you please allow?
The package is designed duly taking into consideration of the general practise of the industry. Hence the packages can be booked only as per the occupancy as allowed in the website.

36. We are totally 10 members and you have only 8 seats available. Can you please book two more seats for the package?
The package is made utilising the train berth blocking which is already made. Hence we cannot add more seats for the same package. However if the train tickets are available for both directions, we can customise a package for two people so as to join with the group.

37. I want to take only one way ticket of the package, as I will be extending my tour. How much reduction you will provide me on the tour cost?
The train blocking by IRCTC is for the pairing trains and the onward and return tickets.